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Senior Supporter Contact Officer

This is an exciting opportunity for an experienced Supporter Care or Customer Service professional to join our high performing Supporter Contact Team at Brooke.  You will co-ordinate the daily priorities for the Supporter Contact Team, take the lead on training and ensuring the team have up to date briefs and other information, and be the key liaison with the Community Fundraising Team. You will engage with and steward both existing and potential supporters; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.

You will be joining a busy team, working very closely with your immediate colleagues as well as the Donation and Fulfilment, Community Fundraising and Supporter Engagement teams to ensure excellent Supporter Care at every stage, for every supporter who interacts with us.

You will have significant experience of working within a Supporter Care or Customer Services team in a supervisory or team leader position, able to communicate effectively with different audiences via various channels and be able to demonstrate a passion for Brooke’s cause and talk confidently about our operational work. You can motivate a team, and make independent decisions about priorities.

You will need to be able to multitask effectively, and remain calm and professional when dealing with complex queries and complaints and support others to do so.  You need to be suited to both working reactively to changing demands on the team but also be able to plan ahead to ensure team resources are used efficiently by working closely with the Supporter Contact Manager.

You must be able to work independently and manage your own workload, as well as be a keen team player and contribute towards a positive team culture by engaging with and supporting others.

Closing date: Ongoing 

Interview date to be confirmed

Apply now

Consultant – Action for Animal Health Evidence Building

This is an exciting opportunity for an experienced researcher and advocate to help the Action for Animal Health coalition build its evidence base. The coalition aims for national governments and international agencies increase the level of spending on animal health systems, and for animal health and welfare to be recognised as an essential pillar of One Health within global policy.

You will research and put together a compelling advocacy report with policy recommendations that makes the case for why governments should invest in animal health systems, to put the One Health approach into practice and achieve the Sustainable Development Goals. You will review available evidence to support the coalition’s asks to decision-makers and interview key informants to understand whether decision-makers are giving enough priority to animal health systems.

You will need to have significant experience in policy research, or research to support advocacy and campaigning. You will need a degree and experience relevant to One Health, global health, and/or animal health. You will possess excellent written and oral communication skills in English, with the ability to write in a clear compelling way to convince decision makers to act. Spanish is also an advantage.

Closing Date: Wednesday 1 December 2021

Interviews date/s to be confirmed

For more information and how to apply, please download the Terms of Reference below

Casual Website Content Assistant

The Brooke’s Community Development team has developed its flagship Communities for Animals (C4A) website to deliver an updated digital version of the Sharing the Load community facilitation guidebook to support animal welfare practitioners around the world in effectively working with communities to improve animal welfare. The content for this updated guidebook has recently been developed and we are now seeking to hire an assistant to support populating the website with developed content in preparation for the site’s launch in March. The assistant’s role is critical to the utilization of the C4A resource which will enable the realisation of the charity’s strategic aims. Once completed, this website will serve as the primary field guide for working with communities to improve animal welfare by country programme teams around the world.

This is a 2 month assistantship, with flexibility to work from anywhere and anytime, including from an office in the city, as long as deadlines are met. The intern will work closely with the UK-based Global Community Development Advisor and Senior Manager, who are leading the development of the Community for Animals resource.

Essential Requirements:

  • MUST be knowledgeable and demonstrated experience using WordPress

  • Proficient in HTML, PHP, & CSS

  • Detail oriented with the ability to create visually appealing and user friendly webpage content layouts

  • Ability to work independently and effectively to manage your time and workloads to meet deadlines

  • Good interpersonal and communication skills

  • Strong listening skills and the ability to be open to feedback from team members and end users

  • MUST have your own computer available to use to complete the work

Desirable Criteria:

  • Familiarity of typeform software or capacity self-learn how to use it 

  • Comfortable working in a virtual office environment

To apply, please download and read below Job Decription and send your up-to-date CV and supporting statement to [email protected]  

Closing date: 3 December 2021 

Interview to be held on: 9 to 15 December 2021 

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Brooke employees enjoy a competitive benefits package tailored to suit a wide range of people. Including:

  • 25 days' annual leave and all eight bank holidays
  • Buy/sell annual leave
  • Annual review of salary in line with cost of living allowance
  • Biennial salary benchmarking
  • Four percent employer pension contribution, rising to eight percent after one year
  • Childcare vouchers
  • BUPA health cash plan
  • Season ticket loan

All employee benefits.

We are proud to be Brooke. We are resourceful, share new ideas and help each other succeed. Together we make change happen.

Brooke Values Statement