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Senior Supporter Contact Officer
This is an exciting opportunity for an experienced Supporter Care or Customer Service professional to join our high performing Supporter Contact Team at Brooke. You will co-ordinate the daily priorities for the Supporter Contact Team, take the lead on training and ensuring the team have up to date briefs and other information, and be the key liaison with the Community Fundraising Team. You will engage with and steward both existing and potential supporters; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.
You will be joining a busy team, working very closely with your immediate colleagues as well as the Donation and Fulfilment, Community Fundraising and Supporter Engagement teams to ensure excellent Supporter Care at every stage, for every supporter who interacts with us.
You will have significant experience of working within a Supporter Care or Customer Services team in a supervisory or team leader position, able to communicate effectively with different audiences via various channels and be able to demonstrate a passion for Brooke’s cause and talk confidently about our operational work. You can motivate a team, and make independent decisions about priorities.
You will need to be able to multitask effectively, and remain calm and professional when dealing with complex queries and complaints and support others to do so. You need to be suited to both working reactively to changing demands on the team but also be able to plan ahead to ensure team resources are used efficiently by working closely with the Supporter Contact Manager.
You must be able to work independently and manage your own workload, as well as be a keen team player and contribute towards a positive team culture by engaging with and supporting others.
Closing date: Sunday 12 September 2021
Interview data to be confirmed
Brooke will be shortly embarking on its journey to implement its new 3 year strategy and the finance team are actively engaged in supporting this endeavour by;
- Updating our global chart of accounts to improve the data capture and reporting of our strategic outcomes
- We are also re-developing our purchase order system to drive functional/ organisational efficiency
- Implementing a new payroll system that is fully integrated with the HR system
The role holder will manage the UK’s financial accounts function.
We are looking for a qualified financial accountant who has proven experience of managing a small financial accounts team, overseeing the monthly payroll, quarterly VAT submissions, managing stakeholders and ensuring compliance with various regulatory bodies. As Brooke’s point of contact with the external auditors, you will have an experience of managing a relationship with external auditors and proven knowledge of preparing accounts under SORP (FRS102).
You will have effective time management experience and ability to multi task and prioritise workload across all areas of financial accounting.
Closing date: Wednesday 15 September 2021, 9am
Interviews to be held on: WC 20 September 2021
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Brooke employees enjoy a competitive benefits package tailored to suit a wide range of people. Including:
- 25 days' annual leave and all eight bank holidays
- Buy/sell annual leave
- Annual review of salary in line with cost of living allowance
- Biennial salary benchmarking
- Four percent employer pension contribution, rising to eight percent after one year
- Childcare vouchers
- BUPA health cash plan
- Season ticket loan
We are proud to be Brooke. We are resourceful, share new ideas and help each other succeed. Together we make change happen.