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Senior Supporter Contact Officer
This is an exciting opportunity for an experienced Supporter Care or Customer Service professional to join our high performing Supporter Contact Team at Brooke. You will co-ordinate the daily priorities for the Supporter Contact Team, take the lead on training and ensuring the team have up to date briefs and other information, and be the key liaison with the Community Fundraising Team. You will engage with and steward both existing and potential supporters; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.
You will be joining a busy team, working very closely with your immediate colleagues as well as the Donation and Fulfilment, Community Fundraising and Supporter Engagement teams to ensure excellent Supporter Care at every stage, for every supporter who interacts with us.
You will have significant experience of working within a Supporter Care or Customer Services team in a supervisory or team leader position, able to communicate effectively with different audiences via various channels and be able to demonstrate a passion for Brooke’s cause and talk confidently about our operational work. You can motivate a team, and make independent decisions about priorities.
You will need to be able to multitask effectively, and remain calm and professional when dealing with complex queries and complaints and support others to do so. You need to be suited to both working reactively to changing demands on the team but also be able to plan ahead to ensure team resources are used efficiently by working closely with the Supporter Contact Manager.
You must be able to work independently and manage your own workload, as well as be a keen team player and contribute towards a positive team culture by engaging with and supporting others.
Closing date: Ongoing
Interview date to be confirmed
Global Farriery Advisor
This is an exciting opportunity for an experienced farrier to make a difference in the lives of working equids across the world. You will need to be passionate about improving animal welfare, training farriers to deliver better quality hoof care globally and promoting farriery as a desirable profession.
We are looking for a farrier with good leadership and project management skills to take the ambitious Global Farriery Project into the next phase by working closely with a team of international animal health, welfare and community development colleagues and consultant farriers to develop an international network of in-country farrier trainers.
You will need to have a minimum of five years practical experience as a farrier and be able to demonstrate excellent skills in training others. You will lead a global team as they deliver farriery training in low resource settings and will be happy creating innovative learning resources for both in-person and distance teaching, including designing online learning.
You will need to be able to travel overseas as part of this role and will be happy to travel independently and to organise overseas trips for a team of farriery consultants. Experience in travelling and working overseas is desirable, but flexibility and the ability to adapt to challenging, low resource settings is essential.
You will act as an ambassador for the Global Farriery Project and animal welfare and must be happy presenting the project externally, with both professional and lay audiences, and be able to demonstrate a passion for the goals of the global farriery project.
Closing date: Sunday 31 October 2021
Interview to be held: Week commencing 15 November 2021
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Brooke employees enjoy a competitive benefits package tailored to suit a wide range of people. Including:
- 25 days' annual leave and all eight bank holidays
- Buy/sell annual leave
- Annual review of salary in line with cost of living allowance
- Biennial salary benchmarking
- Four percent employer pension contribution, rising to eight percent after one year
- Childcare vouchers
- BUPA health cash plan
- Season ticket loan
We are proud to be Brooke. We are resourceful, share new ideas and help each other succeed. Together we make change happen.